FAQ

Black Screen
If this is your first time to install AstroKings, this could be experienced as it takes a while to load all the updates.  This usually completes for a minu...
Thu, 22 Oct, 2020 at 3:31 PM
Contact us
If you didn't find an answer to your question in the FAQ or need further assistance, please contact us at support@angames.co.kr and we will do our best...
Thu, 1 Jul, 2021 at 10:15 AM
Deployed Fleet Unit Missing
Missing one of your deployed fleet unit? From a total of 5 fleet it rolled back to 4? This could be caused by your National Policy.  When you reset you...
Thu, 23 May, 2019 at 10:13 AM
Equipment Crafting Result - Why did I get lower tier equipment?
For crafting feature, this does not guarantee a 100% chance to obtain the same tier.  You still have a 1.50% chance to obtain T1 equipment even if you hav...
Tue, 18 Jun, 2019 at 5:13 PM
Game does not work on mobile data connection
Game does not work on mobile data connection but works totally fine with wi-fi connection.  On Android Here are some ways to troubleshoot this issue...
Fri, 12 Apr, 2019 at 10:17 AM
Game freezing/lagging/crashing
Here are some tips! 1. Close all apps running in the background to free up your RAM  2. Adjust AstroKings settings to low graphics preset and turn off oth...
Tue, 22 Jan, 2019 at 12:17 PM
Google Play Store is saying "Device not compatible" (Android)
For some players, a device compatibility error message may appear in the Google Play Store, even though the game should support the device in question. Goog...
Thu, 14 Jun, 2018 at 2:36 PM
How to check my AstroKings app version?
How to check my AstroKings app version? Option 1: Check the version when you open AstroKings App - You can check the version of your AstroKings app whe...
Wed, 28 Nov, 2018 at 11:36 AM
How to check the Android OS (operating system) version on my device?
How to check the Android OS (operating system) version on my device? To find out which Android OS is on your device: Open your device's Settings....
Fri, 2 Nov, 2018 at 12:15 PM
Item Image Icon missing
Issue: Some of the item image icon is missing on Fleet activity report/other reports - The only way to resolve this issue is to reinstall your AstroKing...
Mon, 19 Nov, 2018 at 11:42 AM