FAQ

Q: I see 'Requesting Price Information' in the shop and can't make a purchase.
- Please check whether your device is properly signed in with a Google account or Apple ID. - If you are unable to log into a store account on your device,...
Wed, Jun 11, 2025 at 10:19 AM
Q: I'm using an Android emulator, but I see the message 'Device not supported' and cannot install the app.
If you are using an Android emulator and receive a message such as 'Device not supported', please follow the steps below: - Check the Android OS...
Wed, Jun 11, 2025 at 10:22 AM
New 'SS-Grade' Heroes Have Arrived!
Greetings, Commanders. Introducing a brand-new hero grade through the Star Trek collaboration: SS-Grade Heroes! To help you better understand this new ...
Fri, Jun 6, 2025 at 3:13 PM
Q: I can't download ASTROKINGS from the store.
If you're using an Android OS device and cannot download AstroKings from the Google Play Store, you can install the game manually using the method below...
Wed, Jun 11, 2025 at 10:22 AM
New Combat Effect 'Counterattack' is here!
Hello Commanders, A new effect called "Counterattack" has been released, which will bring a new paradigm to the battle! For commanders cur...
Wed, May 1, 2024 at 12:00 PM
ASTROKINGS Official Webshop Now Open!
Hello Commanders,  ASTROKINGS Official Webshop is now open! To prioritize your safety, we've compiled an FAQ for your convenience. Please feel free...
Thu, Sep 26, 2024 at 6:31 PM
[Notice] Q&A for Permanent Galaxy Transfer
Hello Commanders,   We have prepared a Q&A to help commanders understand the Permanent Galaxy Transfer feature update. We hope you make full use of th...
Wed, Feb 28, 2024 at 3:30 PM
Q : I'm receiving too many game notifications, and it's inconvenient.
In ASTROKINGS, we provide notifications for various in-game actions such as battles, events, fleet recalls, planet buffs, and more. If you wish to receive ...
Thu, Jul 13, 2023 at 4:51 PM
Q : General artifacts disappeared
In ASTROKINGS, artifacts are divided into Core Artifacts and General Artifacts. You can use them at the appropriate level only when the levels of both core...
Thu, Jul 13, 2023 at 4:40 PM
Q : How do I change to a portrait received from an event?
Commander Portraits obtained through in-game events or purchases can be acquired and unlocked using items and can be changed on the Commander Info page.. ...
Fri, Jun 2, 2023 at 3:12 PM