Hello Commanders,
As of around 18:00 on November 3, we have identified a payment issue where items are not being delivered after purchases made through the Microsoft Store.
Our team is currently working closely with the relevant department to identify the cause and restore normal service as quickly as possible.
To prevent further inconvenience until the issue is resolved, we kindly ask that you use alternative payment methods instead of the Microsoft Store.
We sincerely apologize for any inconvenience caused by this unexpected disruption. We will provide another update once the issue has been fully resolved.
If you have already made a purchase but have not received your package, please contact us through a support ticket, and we will do our best to resolve the matter as soon as possible.
- Support Ticket: https://astrokings.freshdesk.com/en/support/tickets/new
Thank you for your understanding.
ASTROKINGS Support Team