Guest accounts are stored in the device and account information may be deleted due to actions that may cause the device data to be moved, deleted, or tampered, such as losing the device, factory reset, clearing data, etc.

It is difficult to recover a lost guest account.

However, if there is a payment record in the guest account and the receipt of the payment, recovery may be possible only once, but confirmation of the details is required.

If you have a payment record, please attach the payment receipt and proceed with the ticket inquiry. 

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