Issue: Unable to update or the update button does not show on the app store


Here's how to troubleshoot this issue:

- Restart and clear the cache for both ASTROKINGS and APP STORE apps.


Android:

- Go to Device Settings

- Scroll down and select App

- Select ASTROKINGS/GOOGLE PLAY apps

- Tap Force Stop button

- Tap Clear Cache button


iOS:

- Swipe up the screen or double-tap the Home button

- Select ASTROKINGS/APPLE APP STORE apps

- Swipe up to close the app


If this doesn't work, please contact our support team by creating a ticket. Please include the following when you submit your ticket. 

1. Current Commander Info as shown ingame (Galaxy Number, Commander's Info, and Federation Abbreviation)

2. Screenshot/video recording of the issue or error message

3. Current ASTROKINGS version installed on the device

4. Model of the device that you are using to play ASTROKINGS