All additional provisions are effective from the 8th of July, 2020.
Recovery Policy
Recovery Policy for loss in-game items caused by user's negligence or system error when the game is in progress determines the following conditions:
- Restoration policy may be restricted for items that are intentionally lost, violates system settings, and/or used of exploit in the game.
- Restoration of each item is processed based on the logs and item loss without a record cannot be recovered.
- If the lost item was reported within 15 days (including the day it occurred), recovery is generally possible. If 15 days have passed, it may be difficult to verify the data and the recovery may not be possible.
Account
Guest account recovery
- If there is a payment record, it is possible to retrieve the lost guest account one time through account verification.
Item
If you purchase the wrong item from the NPC store:
1. Recoverable only twice a year per account (yearly basis = January 1 to December 31)
- Recovery is not possible if the item purchase passed 15 days or more
- If the purchased item has been used, it cannot be recovered
- Items exchanged through the Exchange Center cannot be recovered
If you accidentally select and acquire an unwanted item from the item selection box:
1. Recoverable only twice a year per account (yearly basis = January 1 to December 31)
- Recovery is not possible if the item from the selection box has been obtained passed 15 days or more
- If the item obtained from the selection box has been used, it cannot be recovered
Request to delete existing items
1. Item deletion can only be requested twice a year per account (yearly basis = January 1 to December 31)
- Items that you confirmed to be deleted cannot be recovered
- Other non-recoverable items
1. Resources donated to the Federation by mistake
2. Accidentally disassembling items
3. Accidentally disposing or canceling the production or upgrade process for Flagships and Non-flagships
4. Accidentally sending the hero to the Council
5. If you produce or create an unwanted item by mistake
6. If you have accidentally enhanced or strengthen items and/or ships
7. If you accidentally used resources and items
8. If the event compensation is not received by mistake
9. Recovery of mails deleted due to expiration, deletion, etc.
10. Restoration of disbanded Federation
11. Restoration of Federation authority transferred to Federation member(s)
- Restoration policy may be restricted for items that are intentionally lost, violates system settings, and/or used of exploit in the game.
- Restoration of each item is processed based on the logs and item loss without a record cannot be recovered.
- If the lost item was reported within 15 days (including the day it occurred), recovery is generally possible. If 15 days have passed, it may be difficult to verify the data and the recovery may not be possible.