All the issues encountered after the 22nd update has been fixed. We've tried to process the compensation individually, however, some of the cases lack the necessary data for verification. Collective compensations will be provided instead for these cases.
2 Types of Issues:
1. S-Class Layla
- Skill abnormalities that occurred on 08/29 07:00 ~ 08:00 UTC.
- Retrieve the total number of resources due to this skill issue
- 25 Commanders will receive an ingame mail for the details.
2. Construction Cost Buff
- Buff application abnormalities that occurred on 08/29 07:00 ~ 8/30 11:00 UTC.
- Compensation will be based on the total number of resources lost due to the buff application issue
3. Dimension Rift
- Unable to play certain waves that occurred on 08/29 07:00 ~ 8/30 11:00 UTC.
- 1 Dimension Rift Catalyst x # of tries
4. Additional Fleet Slot
- Time consumed during emergency maintenance.
- 7 hours additional time for Fleet Slot
This includes issues that we could not verify due to insufficient data. Compensations will be given to all Commanders who created the account before 09/04 9 PM PDT.
1. Dimension Rift
- Fleet disappears at the start of the wave battle
2. VIP Trading
- Trading time consumed
3. Repair Ships
- Unable to repair ships
Our sincerest apologies for the inconvenience that these issues have caused.
Thank you for your patience and understanding.