[ASTROKINGS Operation Policy]
1. General Policy
① ASTROKINGS, operated by AN Games Co., Ltd. (hereinafter referred to as the “Company”), is managed in accordance with the following operation policy.
② This operation policy serves to supplement the Terms of Service and outlines the standards for service operation, including measures taken against violations (hereinafter referred to as “sanctions”), procedures for objections to such measures, recovery policies, and other important information users should be aware of while using the service.
③ This policy is intended to ensure smooth service use and to protect users’ rights. The Company is committed to providing the best possible service, and users are advised to familiarize themselves with this policy to avoid any disadvantages.
④ Matters not specified in this policy shall be governed by the Company’s Terms of Service, relevant laws and regulations, and general industry practices.
2. Changes and Notification of the Operation Policy
① This operation policy may be amended from time to time due to changes in relevant laws, regulations, guidelines, or the Company’s internal policies.
② In the event of any changes, the Company will provide notice at least 7 business days prior to the effective date (or 30 days in advance for changes that are unfavorable or significant to users) through official community channels, in-game notices, or other applicable means.
③ The Company shall not be held responsible for any disadvantages incurred by users due to failure to review or comply with the updated policy, provided that the changes have been properly announced in accordance with the stated procedures.
3. Rights and Responsibilities of the Company
① The Company shall comply with the Terms of Service, Privacy Policy, and Operational Policy, and will make its best efforts to prevent violations and provide stable service.
② The Company may impose sanctions on users who violate the Terms of Service, Privacy Policy, or Operational Policy. The Company shall not be held responsible for any loss of certain content that may occur as a result of such measures.
③ The Company shall handle and protect users’ personal information securely. Except as specified in the Terms of Service and Privacy Policy, the Company will not request or disclose users’ personal information.
④ The Company accepts reports from users regarding any bugs or errors that may occur within the game, and will review, fix, and improve them accordingly.
⑤ The Company will make every effort to respond to users’ inquiries, complaints, and requests as promptly as possible. However, responses may be delayed depending on the volume and nature of inquiries received.
⑥ The Company may provide limited or no responses regarding future updates, development directions, or other information that cannot be disclosed due to the nature of the game, aside from publicly available in-game information.
⑦ The Company does not intervene in disputes between users and maintains a neutral stance. However, if such disputes violate this Operational Policy or disrupt normal service operations, the Company may review the matter and take necessary actions from a neutral standpoint.
4. Rights and Responsibilities of Users
① Users have the right to receive stable service from the Company and must comply with the Terms of Service, Privacy Policy, and Operational Policy.
② Users may face restrictions on service usage if they violate the Terms of Service, Privacy Policy, or Operational Policy.
③ Users are responsible for safeguarding their accounts and devices. Any disadvantages resulting from negligence are the sole responsibility of the user.
④ Users may not engage in commercial activities using the content provided by the service without prior consent from the Company.
⑤ Users may not copy, reproduce, modify, translate, publish, broadcast, or otherwise use or provide to others any information obtained through the service without prior consent from the Company.
⑥ If users discover any vulnerabilities in the service (such as bugs, account theft, illegal programs, or unauthorized refund methods), they must report them through official channels such as Customer Support (1:1 inquiry).
⑦ If a user exploits such vulnerabilities for personal gain or shares them with others without reporting them to the Company, they may face service restrictions in accordance with the Terms of Service and Operational Policy.
⑧ If a user incurs damage from using programs not officially provided by the Company, the user shall bear full responsibility for the consequences.
⑨ If users encounter issues during service use or believe they have been treated unfairly, they may submit reports, inquiries, or requests for correction through official channels such as the Support Portal.
5. Reporting and Sanction Procedures
① The procedures for reporting and sanctioning violations of the Terms and Policies are as follows:
- Violation of Terms/Policies → (Report Submission) → Investigation → (Prior Notice) → Sanction → Appeal → Notification of Appeal Result
② Violations identified through the company’s monitoring may be investigated and sanctioned without a separate report submission.
③ The company will not disclose any information about users who report violations to external parties.
④ During the investigation of a reported case, the company may apply temporary restrictions if deemed necessary.
⑤ When imposing sanctions, the company will provide prior notice regarding the details, reasons, and appeal process through customer support responses or in-game mail. However, if immediate action is required, notification may be provided afterward.
⑥ If an appeal submitted by a user is deemed reasonable, the company will lift the sanction and restore any affected game data, including adjusted items.
6. Inquiry, Reporting, and Appeal Methods
Users may submit inquiries, reports, and appeals through the following methods:
① Webmail Consultation: Conducted through the Company’s designated help email and official webpage.
- In-game: Customer Support UI located in the Settings menu
- Support Email: support@angames.co.kr
② In‑person Consultation: Conducted within a designated space provided by the Company.
- Address: Room B-322, U-Space 2, 670 Daewangpangyo-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, South Korea
- Hours: Weekdays 10:00–18:00 (excluding lunch hours, weekends, and public holidays)
- Closed: Weekends and national public holidays
- Reservation: Appointments must be scheduled in advance via Support Email
7. Types of Sanctions
① Warning: A notice issued by the operator regarding the violation, which may include cautionary guidance, forced character name changes, or temporary restrictions on game access.
② Temporary Suspension (Fixed Period): Restriction of game access for a specified period.
③ Permanent Suspension: Permanent restriction of game access.
④ Temporary Access Restriction: A temporary restriction imposed by the company to urgently verify violations or investigate issues such as bugs.
⑤ Content Restriction: Limitation of access to certain game features related to the violation for a specified period (e.g., chat restrictions).
⑥ Game Data Adjustment: Modification, deletion, or reset of any quantifiable in-game data obtained through the game system, including character and nation information, items, and in-game currency, in relation to the violation.
⑦ Recovery (Retrieval): If a user’s violation of the Terms of Service or operational policies is deemed to have significantly impacted the overall in-game economy or negatively affected other users, the company may delete or adjust the quantity or properties of character and nation data (including experience, contribution, items, and all quantifiable data obtained through the game system)
※ “Recovery” may be applied in conjunction with “Game Data Adjustment,” and the scope of recovery may be up to twice the total amount gained, depending on the severity of the violation. If the total amount gained cannot be clearly determined, the company may decide the recovery amount based on the severity of the policy violation.
8. Criteria for Sanctions
① If any of the actions listed in the “Sanction Criteria” are identified, the user who committed such actions may be subject to legal liability, as well as strict sanctions and account disadvantages imposed by the Company in accordance with its policies. The violations defined in this policy are not limited to those listed in the “Sanction Criteria Table.” Any actions that violate the Terms of Service, applicable laws, or significantly impact game balance or systems may be subject to sanctions proportional to the nature and severity of the violation, even if not explicitly listed.
② Even if multiple users commit the same type of violation, the Company may assess the severity differently based on each user’s specific actions, circumstances, and the impact of the violation, and apply different sanctions accordingly.
③ The Company may recover any gains (such as items, experience, etc.) obtained through violations of the Terms or policies, or adjust game data. In cases where it is difficult to calculate such gains (e.g., bug abuse or use of unauthorized programs), the Company may delete game data or impose access restrictions. If the user does not possess the relevant gains, items or currency of equivalent value may be recovered, and recovery measures may continue until completion.
④ If two or more violations of the Terms or policies are confirmed simultaneously, sanctions corresponding to each violation may be applied concurrently.
⑤ If multiple reports are received for the same violation, the sanction will be applied only once.
⑥ The Company may also apply sanctions to users who are involved in, conspire in, assist with, or benefit unfairly from another user’s violation of the Terms or policies.
⑦ If a user acquires items obtained through another user’s violation of the Terms or policies, the Company may recover such items and adjust game data, even if the user did not directly commit the violation. The account that obtained such items or information may also be subject to additional sanctions under this policy.
Example: If a user receives items obtained through violations such as fraud, real-money trading, bug abuse, gambling-related activities, payment fraud, or use of unauthorized programs, the Company may recover those items and restrict the account’s access to the game.
⑧ For violations related to account theft or account transactions, sanctions may be applied to the account and the user, even if a third party used the account to commit the violation.
⑨ In cases of abuse of payment-related processes, the Company may impose a temporary access restriction and conduct an internal investigation. If abuse is confirmed, a permanent access restriction may be applied. If no abuse is found, the temporary restriction may be lifted.
⑩ If a sanction is applied to the use of the service, the user may file an objection through Customer Support (1:1 inquiry) within 14 days from the date the sanction is applied.
⑪ In cases where a permanent access restriction is imposed due to a violation of the operational policy, the Company may disclose the full name of the country associated with the sanctioned account. For temporary restrictions, only part of the country name may be disclosed, depending on the severity of the case.
⑫ Sanction Criteria
- Identity Theft and Account Misuse: Permanent access restriction / Game data adjustment
① Creating an account using another person’s personal information
② Unauthorized access to another user’s account, causing damage to that account
③ Using another person’s payment method without permission to make purchases
- Abuse of Payment-Related Processes: Minimum 3 days to 30 days access restriction / Permanent access restriction / Game data adjustment / Recovery of gains
① Exploiting payment, cancellation, or refund processes provided by the company or app marketplace for unjust gain
② Distributing methods of abusing payment-related processes to other users
- Personal Information Leakage: Minimum 3 days to 30 days access restriction / Permanent access restriction
① Requesting or Disclosing Personal and Payment Information of Other Users Without Consent
- Real-money trading: Warning / Account suspension from a minimum of 3 days up to 30 days / Permanent suspension / Confiscation of assets
① Engaging in or attempting to trade game accounts, in-game characters, currency, or items for real money or equivalent real-world goods or services
② Attempting, promoting, or advertising real-money trading, including advertising intermediary websites for such transactions
- System Errors, Bugs, and Exploitation (Abuse): Minimum 3-day to 30-day suspension / Permanent suspension / Adjustment of game data / Confiscation of assets
① Using system errors, bugs, or exploits, even if no unfair gain is obtained
② Using system errors, bugs, or exploits to gain minor advantages or cause minor harm to other users
③ Abusing system errors, bugs, or exploits to obtain unfair advantages or cause harm to other users
④ Failing to report discovered system errors or bugs to the company and instead sharing or distributing them to other users in-game or through community channels
- Use of Unauthorized Programs and Hacking: Warning / Temporary suspension (minimum 3 to 30 days) / Permanent suspension / Adjustment of game data / Recovery of illicit gains
① Modifying or altering the application provided by the company, or manipulating any game-related data
② Accessing or playing the game through a modified application
③ Creating, distributing, or using programs, devices, or tools that bypass technical protection measures or disrupt the normal operation of the game or service
④ Gaining unfair advantages through hacking or affecting game balance or systems
⑤ In cases where logs are identified that cannot be reproduced through normal gameplay within the system
⑥ Using unauthorized software or hardware to automate gameplay, including repeated actions or substituting user interaction for content usage
⑦ Promoting, recommending, distributing, or advertising the use of unauthorized programs in public spaces or media accessible to multiple users
- Impersonation: Minimum 3-day to maximum 30-day account suspension / Permanent suspension / Game data adjustment
① Engaging in or attempting to deceive other users by impersonating game operators or company staff to gain unfair advantages
- Fraud: Minimum 3-day to maximum 30-day account suspension / Permanent suspension / Game data adjustment
① Engaging in or attempting to deceive other users to obtain unfair in-game benefits
- Gambling Activities: Minimum 3-day to maximum 30-day account suspension / Permanent suspension / Game data adjustment / Confiscation
① Engaging in activities where accounts or in-game resources are wagered, resulting in financial gain for specific users and loss for others based on chance, as well as assisting or promoting such activities
- Inappropriate Conduct: Warning / Chat restriction from a minimum of 3 days up to 60 days / Login restriction from a minimum of 3 days up to 30 days / Permanent suspension / Recovery of illicit gains
※ In cases of inappropriate conduct, repeated violations after penalties have been applied will result in progressively stricter sanctions.
① Use of abusive language, profanity, or sexual expressions, as well as spamming in chat, that may cause discomfort to other users
② Any chat behavior that violates public order and accepted social standards in the Republic of Korea
③ All promotional or advertising activities for commercial purposes, including prize events, adult content, or illegal gambling
④ Any actions that disrupt the normal gameplay experience of other users
- Inappropriate Naming: Warning / Account restriction from a minimum of 3 days up to a maximum of 30 days / Game data adjustment
① Using names for nations, characters, or alliances that violate the standards outlined in “9. Naming Policy”
② Using variations of the above through combinations of characters and numbers to create similar inappropriate names for nations, characters, or alliances
- Organized Farming / Commercial Use: Account restriction for a minimum of 30 days / Permanent account restriction / Game data adjustment / Asset recovery
① Using multiple accounts, or engaging in organized or group activities, for the purpose of profit, such as acquiring, transferring, or monetizing in-game items
② Using multiple accounts to acquire items, or to transfer or monetize acquired items
- Account Boosting: Minimum 3 days ~ Maximum 120 days access restriction / Permanent access restriction / Game data adjustment / Recovery of gains
① Using another person’s account or character to access in-game content, or allowing another person to use one’s own account or character to access in-game content, in order to obtain unfair advantages or affect other users’ gameplay
- Interference with Operations: Warning / Minimum 3 days ~ Maximum 30 days access restriction / Permanent access restriction
① Falsely reporting another user
② Disrupting normal service through false reports
③ Interfering with game operations through actions such as service disruption, spreading false information, or submitting false reports
④ Any act that infringes on the dignity of a support agent or causes mental distress, including but not limited to insults, abusive language, threats, defamation, or sexual harassment directed at a support agent or their family members, whether directly or indirectly
9. Naming Policy
① This Naming Policy applies equally to all names used within the game, including but not limited to nation names, character names, alliance names, and any other user-created names.
② Users are free to create and use names for nations, characters, alliances, and other elements. However, if any of the following types of names are identified, they may be changed or removed without prior notice. In cases where the violation is severe or repeated, additional sanctions may be applied in accordance with “8. Criteria for Sanctions.”
- Names that may cause discomfort or offense to others
- Names containing profanity, vulgar language, advertisements, or sexually explicit content
- Names that are racist, sexist (including obscene), or otherwise discriminatory
- Names that are anti-social, or that degrade specific religions or groups, or violate applicable laws and regulations
- Names that are related to the company, the game, or original content, or are deemed to have intent to impersonate
- Names that may encourage real-money trading of items or accounts
- Names that may be recognized as or mistaken for operators, helpers, GMs, or company staff, or may cause confusion
- Names that may infringe upon third-party trademarks or copyrights
- Any other names that violate public order or standards of decency
10. Recovery Policy
① The Company will provide recovery support within the scope where objective data and information can be verified, in cases where in-game currency or character data has been lost or altered due to reasons attributable to the Company (such as technical errors).
② Recovery support can only be reviewed if the inquiry is submitted to Customer Support (1:1 Inquiry) within 15 days from the date the issue occurred.
③ Recovery support will not be provided in the following cases:
- If 15 days have passed since the date the issue occurred
- If the request is submitted by a third party using an account other than the affected user’s account
- If the issue was caused by the user’s own negligence or failure to follow the operational policies or instructions provided through the game, website, or community
- If the issue involves content that does not exist in the game or cannot be verified through objective data
- If the loss occurred as a result of normal gameplay
- If the damage resulted from unauthorized methods of using the game service not recognized by the Company, including real-money trading, account trading, account sharing, or use of unauthorized programs
- If the damage was caused by account theft or misuse due to inadequate management of account information or devices
- If the damage arose from disputes between users, such as scams, without the Company’s involvement
- If the case falls under the Company’s免责 provisions as stated in the Terms of Service
④ The following are important notes for users regarding recovery requests:
- If a recovery request is found to be false, penalties such as access restrictions may be imposed
- Submitted recovery requests will be processed sequentially in the order they are received
10 - 1. Recovery Criteria Table
- Restoration of losses incurred during gameplay due to user error or system issues will follow the criteria outlined in the table below.
- For cases not specified in the criteria table, the eligibility and scope of restoration will be determined in accordance with ASTROKINGS Operation Policy “10. Recovery Policy.”
＊ Account
- Guest Account Recovery
① If there is a payment record, a one-time forced account linkage may be performed through identity verification
＊ Item
- In cases where an incorrect item was purchased from the NPC shop
① Recovery is available up to 2 times per account per year (Annual basis: January 1 ~ December 31)
② Recovery is not possible if 15 days have passed since the item was purchased
③ Recovery is not possible if the purchased item has been used
④ Recovery is not possible for item exchanges conducted through the Trading Post
- If an unwanted item is selected and obtained from an Item Selection Box by mistake
① Restoration is limited to twice per account per year (Annual basis: January 1 to December 31)
② Restoration is not possible if more than 15 days have passed since the Item Selection Box was used
③ Restoration is not possible if the item obtained from the Item Selection Box has already been used
- Request for deletion of items that cannot be deleted manually
① Deletion requests are limited to twice per account per year (Annual basis: January 1 to December 31)
② Items that have been agreed upon for deletion cannot be restored
＊ Hero
- In cases where a Hero has been mistakenly assigned to the Council
① Recovery is possible for S-grade Heroes only
② Recovery is limited to once per account per year (Annual basis: January 1 – December 31)
③ Recovery is not possible if 15 days have passed since the time of the Council assignment
- Other Non-Recoverable Cases
① Resources mistakenly donated to the Federation
② Items mistakenly dismantled
③ Cases where a flagship or ships were mistakenly disposed of or reset
④ Heroes mistakenly assigned to the Council
⑤ Items mistakenly crafted that were not intended
⑥ Cases where unwanted items or ships were mistakenly upgraded
⑦ Resources or items mistakenly used
⑧ Cases where event rewards were not claimed in time
⑨ Restoration of mails deleted due to expiration or manual deletion
⑩ Restoration of disbanded Federation
⑪ Restoration of Federation Leader authority transferred to another member
11. Guest Account Policy
① Guest accounts are stored on the device, and account information may be deleted due to actions that can move, delete, or alter device data, such as device loss, factory reset, or clearing cache and data.
② The company provides guidance through official channels, such as the official community, regarding account linking methods and potential issues that may occur if the account is not linked.
③ The company is unable to provide any assistance for issues that may arise while the account remains unlinked.
④ Guest accounts cannot be withdrawn and are not intended for permanent use.
12. Dormant Account Policy
① If an account has not accessed the game for a continuous period of 6 months, it will be converted into a dormant account.
② The Commander name of an account converted to a dormant account may be changed to a random name. In such cases, the Company will provide an opportunity to set a new Commander name.
③ To prevent misuse of accounts and characters and to ensure smoother service operation, the Company may delete characters of dormant accounts. However, characters meeting the following conditions will not be deleted:
- Accounts that have reached Level 16 or higher
- Accounts with at least one purchase record
④ The Company will provide prior notice of character deletion for dormant accounts through a community announcement at least 7 days in advance. If you do not wish for your character to be deleted, you may log in to the game to deactivate the dormant status.
⑤ If a character is deleted after the account has been converted to a dormant account, the character data cannot be restored.
13. Community Policy
① The Company shall follow the provisions of the “Community Operation Policy” separately established by the Company in relation to the community.
Supplementary Provisions
This Operation Policy shall take effect on December 20, 2024.